At Goodomen, we strive to ensure your satisfaction with every purchase. We have a Free 7-day return or exchange policy.

 

Placing a return/ exchange request

·        Visit the returns/exchange sections on the website to raise the return request for your order.

·        If you are not satisfied with your purchase for any reason, you can return the product and you will be processed with a full refund

·        In case of an exchange request, we provide exchange with only the size of the product purchased

·        Submit email id or phone number and order number to view your order history.

·        Follow the instructions and select the item(s) you would want to return/exchange.

·        In case of an exchange request, select the size which you want to exchange them with.

o   Please note that we offer exchange only for size of the product purchased

·        Enter your reason for return or exchange.

·        Please ensure to verify your size and product details before proceeding.

·        A confirmation email will be shared once your return/exchange request is approved.

·        Please note that we provide one return or exchange request per order.

Please note that return or exchange request needs to be raised within 7 days of delivery date. Reverse pickup will be initiated within 7 working days by our courier partner. 

In addition, all returned products must be unused, unwashed, or undamaged and must be returned with the original packing and tags when we receive them. Items without tags will not be accepted. Do not remove the tag in case you receive any damaged or wrong products. The new order will be on its way as soon as the exchange item is verified by us. The exchange process is subject to your exchange item meeting the above conditions.

·        What happens if I want to return/exchange the product after the return window is closed?

o   We're very sorry but we do not accept return or exchange after 7 days of delivery date.
 

·        In how many days will my return be picked up?

o   It takes up to 7 working days to initiate the return pickup from your location, once the return/exchange request has been approved. In case your return pickup is not done within 7 working days, please reach out to our helpline at 9818863329 or write an email to support@goodomen.in
 

·        Refund procedure for returned orders

o   Once the return request has been raised, our pickup partners will initiate reverse pickup of your order within 7 working days once the return request is approved. As soon as we are notified about a successful return pickup, we initiate the refunds within 7 working days of us receiving the update. Please note that refund cannot be initiated unless return pickup is complete and the product is verified 

 

·        For Prepaid orders: Refunds are initiated directly to the source account.

·        All COD orders will be refunded via the bank account details entered by the customer during initiating the process for the return. It may take up to 7 business days for funds to reflect into your account

  

·        Return order is not yet picked up. It is delayed!

For all the return requests, our delivery partners make a maximum of 2 reverse pickup attempts. Your reverse request will be marked as a pick-up exception or cancelled for the below reasons;

·        Delivery partners are not able to contact you.

·        Not able to locate your address.

·        You have registered an incorrect phone number or provided the wrong delivery address.

·        Pincode is incorrect etc

 

Keep in mind, that as soon as the first reverse pickup attempt fails, our shipping partners will contact you to reschedule the pickup. However, if in the next 1 attempt, the delivery partner still fails to pick up the return order for the above-mentioned reasons, then the order shall be marked as cancelled. 

To prevent this from happening, we request that you answer calls from delivery partners and in case the reverse item pickup fails on the first attempt, please respond to the delivery partner messages to reschedule the pickup. If it so happens that your reverse request order gets cancelled without the proper attempts, you can reach out to us on any of the support channels (Call/Email) and we will be glad to help you further!